Moving MTAA Super to a Modern Workplace

MTAA Super

MTAA Super is a national industry based super fund that has served the motor trades and allied industries for 30 years. While many of their members work in the motor trades and small business, anyone can join. This fund was established under a Trust Deed and is managed by a corporate trustee, Motor Trades Association of Australia Superannuation Fund. MTAA Super currently has staff based across Australia and have over 200,000 customers in Australia.

   

Problem

MTAA Super approached the market looking for a partner to help them improve the way they deliver their core focuses (Member Engagement, Data Management and Analytics, Business Process Improvement, Workforce Enablement and Core Infrastructure and Cloud Technology) from their 2018-2021 IT Strategy and help them move them away from their existing Google Suite onto Office 365. Following the migration, MTAA Super needed managed service support to: meet all of their IT requirements; maintain their workstation assets; manage their Office 365 tenancy; support their staff with adoption and usage of the new modern workplace suite.

In their current state, MTAA Super was using different technology platforms in every office which made consistency and collaboration between remote staff difficult.

Outcome

Veritec rolled out Office 365 (SharePoint Online, Microsoft Teams and Outlook) across all MTAA Super locations and successfully migrated all data from their Google Suite platform.
Our Managed Services and Modern Workplace teams then developed a Service Transition Plan. This included support for MTAA Super’s current services while the migration to Office 365 took place. The transition plan included:

  • upgrading some of their aging systems and equipment
  • actioning service requests and incidents
  • implementing proactive updates and configurations to address risks to service before they become issues
  • implementing a collaborative document management system using SharePoint that allows co-authoring and accurate version control using a platform that can be accessed from any device.

To make sure the new technology was properly adopted by all staff, Veritec delivered end-user training sessions
for the following technologies:

  • SharePoint Online - when to use SharePoint (Corporate document) vs when to use One Drive (Personal document).
  • Microsoft Teams – staff members to collaborate virtually via the Teams application, where they can chat, share working documents and conduct virtual team meetings.
  • Outlook email training – how to use Outlook for send/receive emails and useful features most commonly used.

“Since rolling out Modern Workplace technologies we have seen a large change in terms of connectivity amongst our employees – with consistency of work and channels used for engagement and collaboration of the teams really increasing.” - Michael Sykes – MTAA Super Deputy CEO

MTAA Super now has greater collaboration between staff and had achieved improvements to their efficiencies when it comes to overall costs and processes improvements. While the transition between technologies was a significant change, there was minimal disruption and the provision of engaging training has resulted in MTAA Super staff really embracing the new technology. This work has also resulted in Veritec being asked to implement a new Intranet for MTAA Super using SharePoint.

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