How Government Agencies can meet Citizen Engagement Demands


12th October - 8am - 11am

Microsoft Canberra Office 

Level 4, 6 National Circuit, Barton, Canberra.

As your government department or agency moves to digital models of citizen engagement, the old paper-based processes, legacy systems and siloed knowledge can slow you down. Combined with increasing levels of customer data and demands for more personalised interactions, many government agencies are seeking a more effective manner of citizen engagement.  

Microsoft Dynamics 365 provides an integrated, flexible and secure platform for government workflows and data.  Yet, the questions that may remain: How do I start? Will it work for our organisation? Which trusted partners can help realise the results expected?  What applications can be included to provide even more value? 

Microsoft will provide insights into the state-of-play and direction.  You will hear directly from a government department about the journey they have taken, key learnings, and the outcomes achieved. Veritec, the digital transformation partner for public sector, will showcase an example of how this works in practice and highlighting key steps to embed successfully. Intelledox will also show you how additional applications can help you automate and introduce a better citizen experience whist still driving cost efficiencies and effectiveness across all citizen touchpoints. 

Register to understand how citizen engagement solutions can work for Federal government departments and agencies. 


  • 8.00 am Registration and breakfast 

  • 8.30 am Session commences 

  • 10.15 am Panel Q&A 

  • 10.30 am Session concludes with networking / morning tea